You can request our Return & Refund Service
1. The product has not been opened within seven calendar days after receiving the product, and it is brand new and unused.
2. If the product is found to have manufacturing defects within 15 calendar days after receiving the product, you can apply for a return and refund service; it is not within the scope of the return and refund service due to use on the ground or other circumstances that affect secondary sales.
3. If the customer's reasons cause the return, Exway will charge a 5% order operation fee and deduct the original order's shipping cost.
Return & Refund Service will not be provided where
1. It is requested beyond 15 calendar days of receiving a product.
2. A product sent to Exway for Return & Refund Service does not include all original accessories, attachments, free products, packaging, or any item that is not in new or like-new condition, i.e., with cracks, dents, or scratches.
3. Legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
4. Any fault or damage of the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
7. A product is not delivered to Exway within 15 calendar days after Return & Refund Service confirmation is sent from Exway.
8. Other circumstances are stated in this policy.
Return & Refund Instructions
1. If you would like to apply for a return and refund, please contact us within seven calendar days of receiving your product(s).
Contact email service@exwayboard.com or info@exwayboard.com customer support to apply for a return and refund.
For the refund to be processed promptly, please be sure to send return notification to Exway with the following information:
* Order Number
* Return Product Name & Quantity
* Return Reason
* Images or Videos of Products and Intact Packaging
We will process your return and refund application within two or five working days after receiving your email.
2. Telephone contact 0086-0755-84584875 for emergency order issues. (Only available from Monday to Friday, 9 AM to 6 PM, GMT8, please check before dialing.)
Refund Time
Refunds will be processed using the same method used to make the payment. Depending on the bank or credit card issuer, the bank or credit card issuer will complete the refund process in about 7-14 business days.
Return Shipping
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.
Replacement Instructions
If you would like to replace or change the product, don't hesitate to contact Exway customer support by emailing service@exwayboard.com.
Replacement Fee
Exway shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.
Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has expired.
